14 Dec 2017

10 Hotel Secrets From Behind The Front Desk

Hotels are full of dark secrets that escape your humble eyes. However, as a guest, it is your responsibility to understand that the nuances and be aware so that you are not ripped off. Being attentive and prudent gives you an edge to bargain within the utility margins and thus strike off a better deal. Want to find out what secrets the hostels are hiding? Let us look at the best kept which might have never crossed the mind.




1) Operational costs: It hardly takes a nominal amount to set your room up for the duration of your stay. Hotels rake in a chunk of amount as maintenance charges and others just to add it to their books of profit.

2) Get walked: Guests who book and do not show up is a downright loss for the hotel room. SO these 4 star hotels in Kolkata tend to over book at times. So now, if you have a prior reservation and do not get a hotel room, you are most likely to be walked. Lodge at another hotel at a comparable price that is cheaper than the hotel itself such that other guests pay a higher amount and the hotel earns profits.

3) Complains: Identify the staff by name. Not only does it keep them on their toes, but ensures that your complaints get resolved faster. Make a mental note to address them such that they know you have recognised them by face and name!

4) No one tucks the pillow like you do: That is a skill people have mastered over the years and in housekeeping schools. One stroke down in the centre and it is bound to be folded like a bun.

5) Clean those glasses with furniture wax: it keeps them shiny and bright without leaving a stain behind. That lemony after smell is not lemon as you thought.

6) Minibar is overpriced: any 4 star hotel in Mumbai that is a legitimate listing always puts out a disclaimer that the minibar is chargeable. However, it is usually complimentary. Wrap up with a denial statement and you should be fine.

7) Heavy discounts for a discounted experience: internet based discounts are always saved for the best guests. Who else would pay for an overpriced room in a 4 star hotel in Ahemedabad?

8) The porter hates your bags: if you are not watching, it might be flung out of the window. Not because it is heavy, but because it now has wheels which eats away their tip.

9) Front desk agents watch every move: your reputation as a guest and the service that you get is absolutely based on the feedback that the front desk agents communicate to the team.

10) Upgrades are always possible: there is always a better room, with a better view that is bound to take you by surprise. Just walk your way through it.







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